About Order, shipping, exchange

How to order

There are several ways you can order out products:
1. Use our shopping card, just put in quantity, click "Add to Cart". Remember to "Check out". We will get back to you by email once we confirmed the stock availability togather with bank details.
2. Whatsapp us 017-3580198 (for Order / inquiry), 012-2171213 (for emergency, wholesale or after sales)

3. Send us FB Message (FB Group: https://www.facebook.com/groups/sewingwithloveandcraft/ )
4. Send us IG message (IG account: Love and Craft)
5. Email to us: 
loveandcraft@hotmail.com

 

Payment
Payment can be made via ATM machine, internet transfer or counter bankin. Account details will be provided after confirmation of order.
We support the following banks:

 

For Paypal / cradit card, there will be a 4%+Rm2.00 (local) or 5.5% (international) bank charges ontop of total price. A separate Invoice will be sent to you to facilitate your payment.

 

Postage, Shipping and tracking
All parcel will be sent in 1-2 working days after payment received. Please send us your payment proof and quote your order number for faster processing.

West Malaysia
Below 1kg - Rm7.00 (Pos Laju)
1-3kgs - Rm10.00 (Aramax)


East Malaysia (Pos Laju)
Rm9.00 and above for 1st 500 gram (Sarawak)
Rm10.00 and above for 1st 500 gram (Sabah)


Track and Trace:
Poa Laju:  http://www.pos.com.my/pos/appl/service/sub_poslaju.asp
Aramax/GDex: https://www.aramex.com/express/track.aspx

 

International Shipping
Courrier shipping time within 1-2weeks
Singapore: below 2kgs = Rm50, 5kgs = Rm65
US: 1kg = Rm80, 3kgs = Rm135, 5kgs = Rm210

 

Return / Exchange
If you would like to return/exchange (limited to certain items) within 7 days after purchased, you can send us back the item and we will exchange for you. In this case, customer will have to bare all postage.
If there is any problem of the item, you can contact us, send us back the item and we will resend you the good item if available. In this case, we share the postage, customer bare the return shipping and we have to resend shipping, win win :) 

 

VIP Member
One time purchase of more than Rm400 (ex postage), you will become our VIP member and get immediate discount. Discount is not applicable to wholesale / lelong / sales items.


Wholesale
Wholesale is available for knit fabrics, please contact loveandcraft@hotmail.com or 012-2171213 for more details


Disclaimer

All pictures may have color discrepencies with actual item. Actual item usually come with darker color than photo. Buyer please pay attention! Some photo are taken from internet, please inform if there is any coy right issue.

 

 

Last but no least,             ENJOY YOUR SHOPPING!!!!